Terms and Conditions For Orders

 

1. Creating Your Missionary Email and Missionary Photo Book:

Step 1: Send Us Your Emails

Emails

• Forward emails one by one to contact@mymissionmoments.com (this ensures proper formatting).
• Emails do not need to be sent in order.
• If your emails are saved as a PDF, please send them in the order you’d like them to appear in the book.
• If your emails are stored in a blog, email us so we can determine the best way to access them.
• If you have a current missionary, you may add us to their email list to keep everything organized.
• If you ordered books for multiple missionaries, please:
  • Send all content for one missionary first
  • Let us know when that set is complete
  • Then send the next missionary’s content
    We do not sort mixed emails from multiple missionaries.

Photos Included in Emails

• Supported file types: JPG and PNG
• We support files sent as attachments (this does not include drive links).
• We do not place photos in a specific order within emails or albums. This allows us to maximize book space.
• If photos are not supported, we will either:
  • Charge a $20 hourly formatting fee, or
  • Upgrade your order from our standard email service to our blog service

Google Photos

• If your missionary only sent Google Photos (no attachments in emails), a $20 extra fee covers formatting for up to 800 photos.
• Unfortunately, we can’t tell which Google photos are supposed to go with which email. So, if you’d like photos for each email, you’ll need to separate them into albums titled the corresponding email’s title, and send us the links in order of emails. Otherwise, we will format all of the Google Photos in the back of the book.
• Please ensure that your albums allow anyone with the link to access while your book is being created – we work on books as a team!

Step 2: Send Additional Content (Optional)

You may also send anything else you’d like included in your book (beyond weekly emails).

How to Send Extras

• Send each type of extra content in a separate email
• Clearly label the subject line (e.g., “Mission Call,” “Farewell Talk,” “Extra Photos”)

Page Count & Extra Content

• We cannot determine the final page count ahead of time.
• To stay under 300 pages and avoid extra fees, we recommend initially sending:
  • Weekly emails
  • Mission call
  • Talks
  • Farewell and homecoming photos
• If your book has unused pages after the first draft, you may send additional content (MyPlan PDFs, mission call acceptance, airport photos, etc.) at no extra charge.
• Adding content after the first draft will place your book back in our queue. Please allow 3–5 business days for the updated draft.

Extra Photos (Beyond Weekly Emails)

• A $20 fee applies for extra photos that are not email attachments (drive links, Google Photos albums, etc.).
• Maximum of 100 extra photos.
• We do not place photos in a specific order within emails or albums. This allows us to maximize book space.

Step 3: Important Policies to Review

• Emails and photos are copied exactly as received. Please verify photo quality before sending.
• Replacing photos later will incur a $20 hourly fee.
• You are responsible for removing duplicate photos before we begin. Time spent resolving duplicates after the PDF is sent will be billed hourly.
• We typically fit 6–9 photos per page. Important photos are made larger when possible—let us know in advance if specific photos should be emphasized.
• Grammar or wording edits are not included and will incur an hourly fee if requested.
• Our editing program uses Samsung-style emojis (not Apple).
• Please let us know ahead of time if you want your subheadings bolded. Even if your original emails have bolded subheadings, this will not transfer unless you specifically request it.
• Other formatting (bold, color, underline, etc.) will not transfer into the book.
• Initial formatting changes are free if requested early (center headings, etc.).
• Any major revisions after the book is complete will incur an additional fee.

Step 4: Choose Your Cover Image

Please reply to our email with the photo you’d like to use on the cover of your book.
If you ordered multiple books, let us know which image belongs to each missionary.

Final Step: Let Us Know When You’re Done

Once you’ve sent everything you want included in the initial draft, let us know, and we’ll begin compiling your book.

 

2. PDF Review:

You can expect to receive your PDF within 3–5 business days after we’ve confirmed that you’ve submitted all the content you’d like included. You’ll receive an email with a link to review and download your scrapbook pages before printing (see the FAQ page for download instructions). All books are scheduled to be printed five business days after this email is sent. 

3. Approvals and Refunds:

PDF Review:
You’ll get a chance to look over the final PDF before it’s printed. Communication will occur via email. The book will print exactly as the pdf shows. We are not responsible for any errors that are in the pdf after it has been approved. 

Refunds:
Refunds are available within 7 days of payment. No refunds will be allowed after we have started working on the pdf. Refunds are in full minus the transaction fee. 

4. Shipping and Backups:

Shipping:
Once we ship your book, we are not responsible for delivery issues. Expect to wait about 3 weeks (if in the US) to receive your book upon approving your PDF. Subject to change. 

Backups:
We won’t keep copies of emails or photos after adding them to the book. Make sure you have backups.

5. Contact

If you have questions or need to reach us, email contact@mymissionmoments.com. We respond within 24 business hours.

6. Affiliate Program

Share us with your friends/family! If someone emails us your full name when they order, you’ll both get $10 (theirs will be $10 off their order, yours will be a $10 Venmo).

 

7. Marketing Disclaimer

By ordering our service, you acknowledge and agree that My Mission Moments may, at its sole discretion, feature or reference your completed book(s), or portions thereof, including images and text, in marketing materials, social media, advertising, websites, or other promotional platforms, without further notice to you or compensation of any kind.

If you prefer not to have your book used for marketing or promotional purposes, you may opt out by notifying My Mission Moments in writing at contact@mymissionmoments.com or in the comments of your order.

Thanks for trusting us with this meaningful project! We can’t wait to help preserve your mission memories.

Terms and Conditions For Website

 

1. Introduction

Welcome to My Mission Moments. These terms and conditions (“Terms”) govern your use of our website located at My Mission Moments (“Website”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. Use of the Website

1. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial purposes.
2. Prohibited Activities: You agree not to engage in any of the following activities:
   • Using the Website for any unlawful purpose.
   • Interfering with or disrupting the Website or its servers.
   • Attempting to gain unauthorized access to the Website or its systems.
   • Transmitting any viruses, malware, or harmful code.

3. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of My Mission Moments or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

4. Disclaimer

The content on our Website is provided for informational purposes only and does not constitute professional advice. We do not warrant the accuracy, completeness, or usefulness of the content. Your use of the Website is at your own risk.

5. Limitation of Liability

To the fullest extent permitted by law, My Mission Moments shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Website.

6. Changes to the Terms

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website constitutes your acceptance of the amended Terms.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or related to these Terms or the Website shall be resolved in the state and federal courts located in the United States.

8. Contact Information

If you have any questions about these Terms, please contact us at contact@mymissionmoments.com.

Privacy Policy

1. Introduction

My Mission Moments (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website My Mission Moments (“Website”).

2. Information We Collect

1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, and any other information you choose to provide.
2. Usage Information: We may collect information about your interactions with our Website, including the pages you visit, the time and date of your visits, and other similar information.
3. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect and store information about your preferences and interactions with the Website.

3. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Provide, operate, and maintain our Website.
• Improve, personalize, and expand our Website.
• Understand and analyze how you use our Website.
• Develop new products, services, features