FAQs
Your Questions, Answered
What if I'm a future missionary?
Great! After you order and complete a short form with needed info, we’ll send you instructions on how to add us to your email list. We will collect your emails each week and when you’re home, gather anything else you’d like to add to your book. Once we have everything, we will create your book draft within 1-3 business days and send you a PDF to approve. Once you’re happy with it, we’ll send you a hardcover book!
See our free email list compiler tool →
What if I'm a current missionary?
Great! After you order and complete a short form with needed info, we’ll send you instructions on how to send us any emails you’ve already sent and add us to your email list for the future. We will collect your emails each week and when you’re home, gather anything else you’d like to add to your book. Once we have everything, we will create your book draft within 1-3 business days and send you a PDF to approve. Once you’re happy with it, we’ll send you a hardcover book!
What if I'm a returned missionary?
Great! After you order and complete a short form with needed info, we’ll send you instructions on how to send us your emails (and anything else you’d like to add). After everything is sent, you can expect a PDF in 1-3 business days. Once that PDF is approved, we’ll send you a hardcover book!
Can I add my Google Photos?
We will add up to 1000 Google Photos to your book at no extra cost! They will be sorted in your book by the month that they were taken.
What can I add to my book?
Anything you want! We recommend adding all your weekly emails and photos, mission call, talks, homecoming photos, and farewell photos! However, we can make any digital files work:)
What does my payment cover?
Your payment will cover your book, with your selected preferences (determined at checkout) of up to 500 pages.
*Books created without original email files (blogs, google docs, PDFs, etc.) are limited to 300 pages*
How do I send my missionary emails to you?
Forward them one by one and make sure your photos send as attachments.
Click here for a video tutorial!
Click here to read the email sent after ordering with comprehensive instructions.
Can I order multiple copies of my book?
Yes! Each additional copy is $100 (or $150 for Premium printing).
Can I sign up for someone else?
Absolutely! You’ll just need access to everything you want in their book.
How long does it take to make a missionary email book?
Once you have sent us everything you want included in the book, it will take 1-3 business days for us to format everything into a pdf. Once you have looked over and approved the pdf, and sent your final payment, you can expect to receive your book within 3 weeks.
What if my book is over 500 pages?
It is very rare for books to exceed 500 pages. If yours does, we will need to print a second volume, and we will charge $89 + $0.32/pg for standard printing, or $99 + $0.45/pg for premium printing.
*Books created without original email files (blogs, google docs, PDFs, etc.) are limited to 300 pages*
What kinds of photos do you support?
- Supported file types: JPG and PNG
- We support files sent as attachments (this does not include drive links)
- Your payment includes up to 1000 Google Photos (or photos sent through a zip file, Google Drive, etc.) added to your book at no extra cost. These photos are sorted by month.
- If photo files are not supported, we will either:
- Charge a $20 hourly formatting fee, or
- Upgrade your order from our standard email service to our blog service
What's the difference between Standard and Premium printing?
Premium printing has thicker pages and more vibrant colors. See this video for an example.
What is your refund/cancellation policy?
Refunds are available within 7 days of purchase and relative to the amount of work we’ve already done on your book at the time of refund.
Do you offer payment plans?
Yes! We have a 4-month payment plan option where you’ll pay 25% of your order each month. Just select your preferences, add to cart, go to checkout, click the “Partial.ly partial payment” option, add your payment details, and submit.
Do I need to pay tax/shipping on my order?
We are required by the state of Utah to charge a 7.25% sales tax to people who are receiving their book in Utah. Otherwise, there is no tax charge. We also offer free shipping when you sign up for our newsletter!
Can I keep my book's PDF?
Yes! When we finish your design, we’ll send you an email with the Canva link.
To download your book:
1. Click the Canva link
2. Click the “Share” button in the right-hand corner
3. Click “Download”
4. Switch the file type to “PDF Print” for highest quality
5. Click the purple “Download” button
It should download if you follow these steps, but please email us if you have any trouble!
Do you proofread the mission books?
The price includes copying emails exactly as they are. Grammar or wording edits will incur an hourly fee. Let us know if you would like that!
How are the books formatted?
Please see photo examples to view formatting.
Books include emails, photos, and other mission memories in chronological order (or ordered differently if requested!)
Pages feature a title, date, content, and photos. Emoji printing included.
Please note:
– We typically fit 6–9 photos per page. Important photos are made larger when possible—let us know in advance if specific photos should be emphasized.
– Our editing program uses Samsung-style emojis (not Apple).
– Our standard formatting places all text from the email prior to all attached photos. Our pricing does not include photo captioning, and this service must be requested in advance and will incur an hourly formatting fee.
– Bolded and underlined text will carry over automatically, but colored or italicized text won’t automatically transfer into the book.
– Google Photos will be sorted into the book by the month they were taken.
Can I change the format of my book?
Let us know upfront if you want major formatting changes! We’re happy to make adjustments at the start for free, but changes after the book is complete will incur an hourly fee.
Do you have a referral program?
Yes we do! If you have a friend who orders, have them email us your full name and we will give them $10 off and Venmo you $10!
How can I contact you?
Talk to a REAL PERSON via email at contact@mymissionmoments.com or via phone at 801-856-2091. We will respond within 1 business day:)
Do you print emojis?
Yes! All books print all the emojis you had in your emails.
Please note: Our editing program uses Samsung-style emojis (not Apple).
What if I'm ordering for multiple missionaries?
Awesome! We do offer bulk discounts, so reach out to us before you order!
After you order, please send everything for one missionary, tell us that’s done, then the next, etc. We will not sort through emails for multiple missionaries that were not sent in individual groups.
Can I have my book's photos in a specific order?
We do not place photos in a specific order within emails or albums. This allows us to maximize book space.
Do you ship internationally?
Yes! We ship internationally at no extra cost:)